W & A USA Pre-press services
W & A USA Pre-press services
Local service

Refund terms

Nothing is paid on this website; these are the rules for returning money paid to us later.

Registeredcompany in Australia
South Yarrahome base
Directline to the team
Questions

Common questions

My file came from an office program, not a design app. Can you still use it?

Often, yes. We preflight it first and tell you plainly what will not survive printing, such as RGB colour, missing fonts or images too small for the size, and what it takes to fix each one.

How do you make sure the colour matches what I approved?

The proof is made with the same colour profile the press will use, so what you sign off on the proof is the target the pressroom works to.

Can you prepare files for a printer I already work with?

Yes. Tell us the press, the sheet size and the finishing, and the output is set up to that printer's specification rather than a generic one.

Services

How we work

Ask about a job
About the company

A registered company, with its details published in full

W & A USA works on the stage between finished artwork and the press: checking files, managing colour, laying out the sheet and producing the output a printer runs from.

Here you will find the work we take on, the questions clients ask most often, and a direct way to send us a job.

Company details

Address: 32 Garden St, Level 3, South Yarra VIC 3141, Australia

City: South Yarra

Email: contact@formlineusa.online

Last updated: October 2, 2026

This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to us, and it is published in advance so the rules are known before anyone pays anything.

Deposits

If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.

Once work has started

If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.

If we cannot deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

How to ask

Send the order reference to contact@formlineusa.online. Receipt is confirmed the same business day, with the date the refund will be paid.